Digital Transformation: A Step Toward Efficiency
- Category: Property
- Date: 25-04-2025
In October 2023, the Department of Justice and Constitutional Development launched the Deceased Estates Online Registration System. This system allows individuals to register deceased estates digitally, eliminating the need for physical visits to the Master's Offices. The initiative aims to reduce queues, travel costs, and processing times, making the process more accessible and efficient for the public. Self-service and staff-assisted kiosks are also being established at Master's Offices to assist clients in reporting estates online, especially for those who may not be tech-savvy
Ongoing Challenges: Delays and Systemic Issues
Despite the digital advancements, several issues persist:
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Delays at the Master's Offices: Legal professionals report significant delays in processing deceased estates, with some cases taking months or even years to resolve. Factors contributing to these delays include a lack of digitization, staff shortages, and inefficient filing systems.
Banking Sector Challenges: Beneficiaries often face delays when dealing with banks to access funds from deceased estates. Issues such as the time taken to close accounts and transfer funds can prolong the estate administration process.